Refund policy

Here's your Refund Policy:

💰 Refund Policy

REFUND POLICY — THICKENHERS
Last Updated: July 5, 2026

Our 60-Day Money Back Guarantee

At ThickenHers we stand behind every product we sell. If you are not completely satisfied with your purchase for any reason we offer a full 60-day money back guarantee — no questions asked. Simply contact us within 60 days of your delivery date and we will process your refund in full.

Eligibility for a Refund

To be eligible for a refund your request must meet the following conditions:

  • Your refund request must be submitted within 60 days of the date your order was delivered
  • You must contact us at thickenhers@gmail.com with your order number and reason for the return
  • Items must be returned in their original or reasonable condition — we do not require the item to be unused, only that it is not intentionally damaged

The following are not eligible for a refund:

  • Orders where the 60-day refund window has expired
  • Items that have been intentionally damaged or destroyed
  • Digital products or downloadable content

How to Request a Refund

  1. Email us at thickenhers@gmail.com with the subject line: "Refund Request — Order #[Your Order Number]"
  2. Include your full name, order number, and a brief reason for your request
  3. Our customer support team will respond within 1–2 business days with return instructions
  4. Ship the item back to the address provided by our team
  5. Once we receive and inspect the return we will process your refund within 3–5 business days

Refund Processing

All approved refunds will be issued to the original payment method used at checkout:

Payment Method Refund Timeline
Credit / Debit Card 3–7 business days after approval
PayPal 3–5 business days after approval
Apple Pay 3–5 business days after approval
Google Pay 3–5 business days after approval

Please note that your bank or payment provider may take additional time to post the refund to your account. ThickenHers is not responsible for delays caused by your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method for your return as ThickenHers is not responsible for packages lost in return transit.

If your item arrived damaged or defective we will cover the cost of return shipping — please include a photo of the damage in your initial email.

Damaged or Defective Items

If your ThickenHers order arrives damaged, defective, or incorrect please contact us within 14 days of delivery at thickenhers@gmail.com with:

  • Your order number
  • A clear photo of the damaged or defective item
  • A brief description of the issue

We will send a replacement at no charge or issue a full refund — whichever you prefer.

Lost Packages

If your tracking shows your package as delivered but you have not received it please:

  1. Check with neighbors and around your property
  2. Contact your local post office or carrier with your tracking number
  3. If the package cannot be located contact us at thickenhers@gmail.com within 30 days of the expected delivery date

We will investigate and work to resolve the issue as quickly as possible. If your package is confirmed lost we will send a replacement or issue a full refund.

Free Gift Items

The Lift Activator Gel included as a free gift with qualifying orders is a complimentary item and is not subject to the refund policy on its own. Refunds apply to the primary purchased product only.

Bundle Orders

For 2-pair or 3-pair bundle orders the full bundle price will be refunded upon return of all items included in the order. Partial refunds for individual pairs within a bundle may be issued at our discretion — contact us at thickenhers@gmail.com to discuss your situation.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or product please request a refund and place a new order for the correct item.

Non-Returnable Situations

We reserve the right to refuse a refund in the following situations:

  • Refund request submitted after the 60-day window
  • Evidence of intentional misuse or damage to the product
  • Fraudulent or repeated refund requests from the same customer

Contact Us

For all refund, return, and exchange inquiries contact our customer support team:

Email: thickenhers@gmail.com
Website: thickenhers.com
Response Time: 1–2 business days

We are committed to making sure every ThickenHers customer is completely satisfied. If something is not right we will always work to make it right.